Contact Us

Car insurance
you can manage online

You can contact us by any of the methods below or use our contact form

Got any questions?

83% of questions are answered by our online help desk

Customer Enquiries

If you have any questions regarding your quote or policy please click here to email us, we aim to respond to you within 4 working hours, our opening hours are 8am - 5pm Monday to Friday and 10am - 4pm Saturdays and Sundays excluding Bank Holidays.

Please remember to include your quote or policy number so that we are able to deal with your query as quickly as possible.

Our email helpdesk is open 8am - 8pm Monday - Friday, and 10am - 4pm Saturdays and Sundays. We aim to respond to all emails within 4 working hours

Address

ASDA Car Insurance
MMT Centre
Severn Bridge
Aust
Bristol
BS35 4BL

Technical Helpdesk

If you are experiencing technical difficulties with the website and need assistance please phone 0844 579 6490 (lines are open Monday to Friday, 9am to 5pm), calls cost 5p per minute from a BT landline, other networks may vary.

Please note our calls are recorded for training or monitoring purposes.

Complaints

ASDA Car Insurance aims to provide a standard of service that will leave no cause for complaint. If you feel the high standards we set ourselves have not been met in relation to your Car Insurance, please contact complaints@carinsurance.asdamoney.com or write to ‘The Customer Relations Manager’ at the address above.

If you remain dissatisfied with our response to your complaint you may refer the matter to the Financial Ombudsman Service at the address below:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

To use their service you must be eligible and your complaint must be sent to them within 6 months of our final response letter. In general terms, you are eligible if you are a private individual (someone acting outside their trade, profession or business) or a commercial customer (including charities and trusts) with a group annual turnover of less than £1 million.

The Financial Ombudsman Service will only consider complaints after we have provided you written confirmation that our complaints procedure has been exhausted.

Please remember to include your quote or policy number, along with as much information as possible so that we are able to deal with your query as quickly as possible.

Non-Car Insurance related enquiries

If you have an enquiry regarding any other Asda product please contact the appropriate Customer Service Contact Centre on the following link;

http://your.asda.com/contact-us

Notice to Third Parties

We will only discuss policy details with the policyholder, unless the policyholder has given us their permission for a Third Party to act on their behalf.